Terms and Condition

Unless otherwise agreed in writing by Studio216, all goods are supplied on the following conditions to the exclusion of any terms or conditions stipulated by the buyer and of any representations, warranties or communications not expressly incorporated herein or in the order confirmation. 

Order Confirmation

No order will be entered into production until all the information from the buyer is received in writing by Studio216. Goods will be supplied as per the order confirmation. If you are in disagreement with the confirmation you must advise us within seven days of the date thereof. Studio216 is not required to accept changes in order after the order confirmation is accepted and order placed. 

Cancellation

After a confirmation is issued, the customer cannot cancel an order without the written consent from Studio216. A cancellation and/or restocking charge of up to the total amount of order may be applicable on orders cancelled.

Studio216 reserve the right to cancel or refuse to accept an order due to erroneous information being entered on the website or supplied to us by a supplier. 

Delivery and transport

Delivery dates acknowledged by Studio216 are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Therefore, orders may be shipped on, prior to (with the buyers' approval) or after the estimated date (after notification to the buyer).

Delivery terms will be considered as accepted by the buyer unless disagreement is notified to Studio216 in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and if necessary charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer. Please see our Delivery page for further information.

Warehousing

Goods will be held free of charge for a maximum of 14 days at our warehouse. After that period the purchaser will be invoiced for warehousing at a market rate of $10 per cubic metre with a minimum storage charge of $50.

Claims

All our products are carefully inspected before delivery. The buyer should also inspect carefully all items at the time of receiving the goods. Claims for damage and shortages must be notified to Studio216 upon delivery of goods and written notification received within five days. We cannot accept responsibility for the non-arrival of notification within the specified time. Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality thereof.

Studio216 may not accept claims for damage resulting from storage by the buyer or storage by Studio216 on behalf of the customer and for damage resulting from accident, alteration or misuse after delivery. Also for dissatisfaction with colour, grain, veneering or texture of wood, marble and leathers because of natural variations which Studio216 has no control over.  

Returns Policy

Goods may only be returned after an agreement, in writing between Studio216 and the buyer. except for the products described below referred to as made to order / indent items.

Returns are at customers' own expense and risk, we advise you to not accept the goods.

The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.

Returns should be packaged carefully and returned to our shop.

Damaged / Faulty Items. 

We make every effort to deliver your items to you in perfect condition. We recommend that you check your delivery as soon as it is received. If there is a problem with your order please contact flexform@studio216.co as soon as possible so that we can resolve it for you promptly.

Made To Order and/or Indent Orders

We cannot refund or exchange made to order products. Due to the bespoke nature of the products we supply and the diverse choice of finishes, materials and options available goods are often made to order with a 12-16 weeks lead time by the manufacturers we work with and imported from overseas.

Therefore it is not possible to return these items. We will contact you via email to confirm your order details are completely correct before we place the order with the supplier.

The item will be noted as made to order if it is non-returnable on the sales order. You have five days to amend your order from receipt of this email. Please only order if you are sure that the item and finish are right for your needs as you may not be able to change the order after the item has entered into production. Following delivery, made to order goods are non-returnable unless we have not supplied the correct item or specification as per the order confirmation.

Made to order / Indent orders are furniture and lighting items whereby you select a fabric, colour, material finish or size at the point of order.

Ex-display sale goods

Are sold as seen and non-returnable. Therefore we recommend goods are viewed prior to purchase.

Prior to dispatch, we double-check all of our products to be sent to ensure that they are in perfect condition when they leave the warehouse but we are aware that occasionally things can go wrong in transit. We will always stand by our products and if they are damaged in transit or faulty we will repair/replace them; however, you must cover the cost of returning the faulty product to us.

Prices

Prices on the website include local GST at the current rate. We reserve the right to amend prices at any time. It may be necessary to change prices up or down, this also includes any change to the rate of GST. Any change in price will be confirmed to you when ordering.

Sales + Discounts

Discounts cannot be combined or applied to sale items. Only one promotional offer can be applied to any order.

Terms of Payment

All prices are based on full payment prior to delivery otherwise stated in writing by Studio216. If the goods are received in an incomplete state, require adjustment or repairs, payment in full is still due on the due date. Studio216 will investigate immediately and take appropriate action to resolve the situation.

Delay or default of payment: For account holders failure to settle your account within the agreed period will automatically change your account with us back to a Pro-forma basis. No further orders will be despatched until all amounts are settled in full. We reserve the right to terminate any trading agreements and will charge interest at 1.5% per month (variable) on all overdue accounts. 

Reservation of title

Studio216 remains the owner of the goods until full payment and any interest due are received. When full or partial payment is not made on due date, Studio216 can, by registered letter, request the return of goods without losing any rights of suit. Further, Studio216 has the right to cancel orders by written notification.

Disputes

Any disputes will be settled under Singapore law in the courts of Singapore who are deemed solely competent to settle any dispute concerning the sale.

Website

Every effort is made to ensure that this website is free from viruses, however, this cannot be guaranteed. It is your responsibility to protect the confidentially of your password and any activity that occurs on your account, Studio216 will not be liable for loss or damage which may occur if you fail to protect your password. The Studio216 website may contain links to external websites that are not in any way affiliated with Studio216. Please note that Studio216 does not guarantee the accuracy or completeness of any information on these external websites.

Portrayal of Products

We endeavour to accurately depict our products, however, slight variation may occur. The reproduction of colour is as accurate as possible, but there may be colour variation dependant on the calibration of Users screens. All measurements provided are approximate.

Intellectual Property Rights

All rights, including copyright for this website, are owned or licenced to Studio216 Pte Ltd. The website and its content, including information, text and images are protected under international copyright laws and conventions. Use is strictly prohibited without the permission of Studio216 unless for personal, non-commercial use. The User is required to comply with all copyright laws when using the website. twentytwentyone grants the User no rights to any intellectual property rights. These terms and conditions of use are governed by the law of the Singapore. All rights reserved.

Liability

The information contained on our website (the "Service") is for general information purposes only. We make every effort to ensure that the information on the Studio216 website is current and correct, however, we cannot guarantee that the information will be accurate, current or complete at all times and assume no responsibility for errors or omissions in the contents on the Service.

In no event shall Studio216 be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract or negligence, arising out of or in connection with the use of the Service or the contents of the Service.

Studio216 reserves the right to modify the contents of the Service and terms and Conditions without prior notice. Should this happen the new Terms and Conditions are immediately effective and automatically supersede prior published information. Studio216 does not warrant that the website is free of viruses or other harmful components.

Contact

Studio216 is registered in Singapore as Studio216 Pte Ltd. UEN /GST no. 201512781G

Contact customer services:
E: flexform@studio216.co

Or write to us at:

Studio216 | Flexform
200 Newton Road Unit 01-01
Singapore 307983

Our manufactures factory of Flexform is local in Italy. Other brands offer unless stated is European in origin.

Due to made to order, bespoke nature of our products, both factory and Studio216 maintains limited stock.

Production is 8 weeks upon from payment receipt. During the European summer months of August and end year December holiday-period production is typically halted for period of 2- 4 weeks.

While we make every effort to rush orders, lead times to be considered subject to manufacturer's schedule.

Delivery time varies by product and manufacturer, but you will find the relevant delivery time stated on product pages and on our order confirmation. Once orders have been received and checked at our warehouse we will arrange final delivery with our delivery partner at your convenience considering any regional schedules. 

While we do not charge for delivery services that is standard and local.

Free delivery does not apply to specially marked items, ex-display or pieces which require specialist handling /packing, delivery is then by quotation.

We engage professional third party delivery and installation services provided by NRLS Pte Ltd for final delivery of goods.

Delivery will occur between 10:00 am and 6:00 pm Monday- Friday.

All necessary site specific coordination such as permit and security deposit to be settled in advance by purchaser.

Delivery is to ground floor and/or lift access, should item require manpower to carry; additional manpower charges of $80 per floor must be paid.

Furniture deliveries in Singapore include unpacking and installation of the goods. This does not include complex build up of furniture systems, electrical installation or fitting to walls or ceilings, or wall-to-wall installation. We are unable to plaster or paint work. Onus is on purchaser to ensure site is prepared to receive items.

Your Shipping Address

Please make sure that the shipping information is correct from sales order, delivery ship.

The delivery address must be an address within Singapore and cannot be a PO Box or Freight Forwarding Location.

We will do our best to keep delays to a minimum.

Delivery Charges

Any disposals is chargeable by 3PL services.

All requested that are outside of scope of delivery of our goods are to be dealt directly with NLRS.

Delivery

Prior to order please check the dimensions at the delivery address for access (including doors, stairs, lifts etc), as well as the area of intended use, before you order to ensure that the product is the right size for your needs, and to enable us to deliver your order successfully. 

Our delivery company can provide an access check at an additional charge if required. Goods that fail to fit into your property at point of delivery are your responsibility as we have no control over this. Any specialist delivery arrangements required such as hoists or dismantling items to component form and re-assembly would need to be by quotation and at additional cost.

Furniture deliveries inside Singapore /or KL, Malaysia include unpacking and installation of the goods. This does not include complex build up of furniture systems, electrical installation or fitting to walls or ceilings.

Some furniture items may be delivered by alternative courier delivery service. In this instance unpacking and assembly is not possible.

Furniture deliveries outside Singapore/or KL, Malaysia are to the door only unless by arrangement.

These deliveries are not included in the free delivery offer and are charged at an additional fee so please check prior to ordering.

Return of Goods Policy

Except for the products described below referred to as made-to-order or Indent orders. Returns are always customers' own expenses. We advise you use an insured, signed for service.

All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days. The product you return must be in new, unused, condition with all the original packaging and product tags still attached. We are unable to accept any item with any indication that it was used.

Damaged / Faulty Items 

We make every effort to deliver your items to you in perfect condition. It is essential that you check your delivery as soon as it is received. If there is a problem with your order please contact studio216@studio216.co within 2 day of receipt so that we can resolve the issue for you promptly.

We cannot refund or exchange indent orders / made-to-order products. 

Due to the bespoke nature of the products we supply and the diverse choice of finishes, materials and options available goods are often made-to-order by the manufacturers we work with and imported from overseas. Therefore it is not possible to return these items.

We will contact you via email to confirm your order details are completely correct before we place the order with the supplier. The item will be noted as made-to-order if it is non returnable on the sales order. You have 3 days to amend your order from receipt of this confirmation email.

Please only order if you are sure that the item and finish is right for your needs as you may not be able to change the order after the item has been entered into production. Following delivery, made-to-order goods are non-returnable unless we have not supplied the correct item or specification as per the order confirmation.

Indent Orders / Made-to-order goods include include furniture and lighting items whereby you select a fabric, colour, material finish or size at point of order.

Ex-display sale goods are sold as seen and non-returnable. We therefore recommend goods are viewed prior to purchase.